25th
Executive Advice: Don’t lose your cool
I used to be a huge hot head. I was known for being somewhat explosive. Like most “up-and-comers” I had more passion for our company than I knew what to do with. When people made mistakes, or people didn’t get “it”(whatever “it” may have been) I would lose my cool and raise my voice. I would almost always dismiss this person’s ideas.
You really do get more bees with honey.
It was one of the hardest lessons I had to learn in my career, and it was one of the most valuable. Keep your head about you at all times. It’s NOT OK to freak out. Freak-outs, losing your temper, yelling, finger pointing, rash decisions, freezing up are all acts of panic and fear. A “Bad Executive” never panics. Instead they keep their cool and keep control of their situation.
“Tell yourself to ‘stay calm.’ If you have ten seconds to make a decision think for nine”
- Jeffrey J. Fox - How To Become CEO
You will never impress anyone by attacking them. You will never get too far ahead by blaming everyone else. Instead, take a deep breath. You probably may need to quell your employees. The masses will whip your frenzy for you. There is a reason you are the boss, at least in theory. It’s because you are better able to deal with the problems that might pop-up (again, in theory). The person in charge should always seek to calm everyone down as well as solve the underlying problem.
FIRST calm everyone down. If yours are like mine they will cackle like chickens until you stop them. SECOND think about the problem and find a solution. THIRD make your solution clear to the chickens and send them back to the coop.
Here are some basic steps in dealing with those things that make you blow your top:
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The cause. Identify what causes you to fall under pressure, so that you will be able to focus on the root problem and avoid other distractions at the moment.
- Prioritize. Perhaps you are facing a lot of dilemmas all at one time, so you have to know which one significantly hinders your level of functioning. Prioritize according to importance and urgency.
- Formula. You have to determine a solution that is specifically designed for the particular problem that you intend to eliminate.
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Schedule. Create a schedule and carry out your plan one step at a time.
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Attitude. You have to give yourself time first to relax and let go of all the current problems. Do not panic, as it will only make matters worse.
(roughly taken from this rather droll article)
No matter how you do it, KEEP YOUR WITS ABOUT YOU. It’s why you are there and if you can’t you are even more a part of the problem.
“The most important skill in staying calm is not to lose sleep over the small issues. The second most important skill is to be able to view all issues as small issues.”
-Paul Wilson
On the flip side, if you find this type of tantrum come your way, NEVER retaliate. As a matter of fact, you shouldn’t even respond. Instead you should laugh. If you laugh you never give up the control. In the process you are telling everyone in earshot you cant be rattled by someone losing their temper. If you don’t you are just another cackling chicken. Executives run the hen house, not roost in it.
